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Due to the overwhelming support of this program, the class is full and we can no longer accept any registrations.

Thank you for your support.

Advanced Police Dispatching        


This course is a part of NENA’s Excellence in Dispatch (EID) Certificate.  9-1-1 professionals that complete this and at least two other EID courses within two years

Sunday, September 24, 2023       8:00am - 5:00 pm                                                          Cost:  $150.00 per person for the program 

you can attend just this program or add it to your full conference registration.

Course Description

Excellent police dispatchers must continually improve their skills and keep current with evolving trends. This course helps experienced law enforcement dispatchers take their abilities, knowledge, and performance to the next level. Attend to learn about the dispatcher's role in specific crucial situations such as handling increased radio traffic, ICS events, SWAT/Negotiator calls, civil disturbances, and active assailant events.

Through this course, you not only learn vital information about the evolution of your profession, but also learn to anticipate field unit requests, and prepare to successfully handle large- and small-scale events while maintaining public welfare and field responder safety.

Continuing Education Credits


1 point


IAED accepts NENA courses as continuing education.

Get details at


Lisa Fulton, ENP

Lisa Fulton, ENP has been a full-time instructor for NENA since 2017. Prior to this, she worked for the Metropolitan Nashville Department of Emergency Communications (MNDEC) for 25 years.

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