2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
TENA 911
NENA PRE-CONF
COURSE
Sunday, September 20, 2026 8:30 am - 5:00 pm
Cost: $180.00 per person for the program
Please note that NENA has limited the class size to 25 students. TENA will manage a waitlist if necessary.
Participants can register for the Pre-Conference Courses only or combine their Pre-Conference registration with full Conference registration.
TRANSFORMING 9-1-1 CENTER CULTURE
Course Description
In this student-centered, active-learning course, you increase your cultural intelligence, learn how peers can respectfully and professionally hold each other accountable, and discover how to apply the power of social influence to effect positive change.
With the tools gained in this class, you will return to work ready to be a culture transformer, equipped to build a defined and sustainable culture where team members accept responsibility, require accountability, and show up every day with a shared sense of duty and purpose.
Continuing Education Credits
1 point
IAED accepts NENA courses as continuing education.
Get details at emergencydispatch.org/what-we-do/certification.
Instructor
Robert Mann
Robert Mann is the founder and principal of Semper Fi Professional Development, Inc. and has served for more than 30 years in law enforcement and governmental agency work. Currently, his work involves consulting with individuals and organizations via needs assessments, instructional design, and training. Additionally, he is the co ‐ founder and Director of Client Services for Pathfinder Resilience, LLC, an organization dedicated to providing wellness training to first responders.
In 1989, Robert began working for the Orange County Sheriff’s Department in the areas of corrections, patrol, investigations, and as a Bomb Technician. Since then, his work has led him into all manner of situations where solutions ‐ oriented mindsets and attention to detail are prioritized. It was this work that allowed him to graduate from bomb technician school, SWAT school as well as hostage negotiator school. After 25 years at the Orange County Sheriff’s Department, Robert left to work as a Trainer for the Government Training Agency in San Diego, where he worked with public agency employees.
Robert is a California Peace Officer Standards and Training (POST) ‐ certified Master Instructor and is also nationally certified by the International Association of Directors of Law Enforcement Standards and Training (IADLEST). He has been a member of the instructional cadre at the Orange County Sheriff’s Academy as well as the Golden West Police Academy. In 2006, Robert was awarded the Orange County Sheriff’s Department’s Medal of Courage for an on ‐ duty incident.