2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
TENA 911
NENA PRE-CONFERENCE
COURSE
Sunday, September 28, 2025 8:00 am - 5:00 pm
Cost: $180.00 per person for the program
Please note that NENA has limited the class size to 25 students. TENA will manage a waitlist if necessary.
Participants can register for the Pre-Conference Courses only or combine their Pre-Conference registration with full Conference registration.
LEADERSHIP IN THE 9-1-1 CENTER
Course Description
It's not the title that one attaches to their name, but the ability to effectively manage, motivate, and mediate that makes a person a leader. This course is for current or soon-to-be PSAP supervisors who wish to enhance their understanding of the tools and traits necessary for effective leadership in the communications center.
By focusing on the interpersonal elements common to the 9-1-1 center and discussing different manners of leadership, attendees will learn how to move from a transactional style of leadership to a more productive transformational style that utilizes remediation, interest-based negotiations, and re-framing tools to ensure the focus remains on people. The class also explores the benefits of knowledge of self, staff, organization, and the world. With heightened self-awareness and some new and useful techniques, attendees will return to their jobs with an increased ability to lead their team and meet their personal and professional goals.
Continuing Education Credits
1 point
IAED accepts NENA courses as continuing education.
Get details at emergencydispatch.org/what-we-do/certification.
Instructor
Erica May, ENP
Erica May, ENP has worked in public safety for 7 years and is currently a supervisor at Memphis Police 9-1-1. She is the creator of the 3P Work Ethic: Present, Professional & Productive, an employee recognition program that rewards performance. Erica is the communications committee co-chair of NENA's Alliance Group Women In 9-1-1. She is a nationally published writer and a frequent contributor to Memphis' local newspaper, The Daily Memphian, on the subject of police/community relations.