2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates
2018 TENA West Region Representative
Special Election Candidates

TENA 911
APCO PRE-CONFERENCE
COURSE
Sunday, September 28, 2025 8:00 am - 5:00 pm
Cost: $25.00 per person for the program
Please note that APCO has limited the class size to 20 students. TENA will manage a waitlist if necessary.
Participants can register for the Pre-Conference Courses only or combine their Pre-Conference registration with full Conference registration.
CUSTOMER SERVICE IN TODAY'S PUBLIC SAFETY COMMUNICATIONS
Course Description
Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.
Topics include
-
Defining customer service
-
Customer attitudes and expectations
-
Customer service in public safety
-
Impact of customer service on public safety
-
Communications center customer service in action
-
Customer service and quality control
-
Investigating complaints