top of page

APCO PRE-CONFERENCE

COURSE

Sunday, September 28, 2025       8:00 am - 5:00 pm                                                         

Cost:  $25.00 per person for the program 

Please note that APCO has limited the class size to 20 students.  TENA will manage a waitlist if necessary.  

Participants can register for the Pre-Conference Courses only or combine their Pre-Conference registration with full Conference registration.

CUSTOMER SERVICE IN TODAY'S PUBLIC SAFETY COMMUNICATIONS 

Course Description

Providing satisfactory customer service in the high energy, often high stress field of public safety communications, is paramount to successful performance in this profession, both for the individual telecommunicator as well as the agency they represent. This course addresses all aspects of customer service and how it impacts our industry. Although intangible, it is a critical component that must be understood and applied in excellence to every situation.

Topics include

  • Defining customer service

  • Customer attitudes and expectations

  • Customer service in public safety

  • Impact of customer service on public safety

  • Communications center customer service in action

  • Customer service and quality control

  • Investigating complaints

Instructor

© 2024 by Tennessee Emergency Number Association  All Rights Reserved

^  

FOLLOW US

bottom of page