Tuesday, September 15, 2020
Schedule & Agendas
9:30 am - 10:30 am
LEADERSHIP and MANAGEMENT
SAVE YOURSELF WHILE YOU ARE SAVING OTHERS
Maureen Dieckmann, Moetivations
Self Care: before, during, and after active incidents. This course leaves 9-1-1 Telecommunicators, Dispatchers and Supervisors with soft skills, coping techniques, and resources to improve and manage critical incident Situational Stress, restore self, and reduce the long-term impacts of crisis-related tensions.
Three learning objectives:
Learning readiness, restoration, and understanding the underlying factors for healthy self-care.
Recognize and manage triggers and motivators related to stress management.
Take home a better peer to peer coaching style: less intimidation, more team cohesiveness.
10:45 am - 11:45 am
IF THEY ARE THE PROBLEM, WHY DO I HAVE TO CHANGE? part 2
Tracy Eldridge, On Scene First
“He makes me so mad!” “She made me feel horrible!” Have you ever said something like this, have you ever placed blame on others for the way someone made you feel? If so, you are not alone, but did you know the person responsible for how you feel is you? In this session, we will learn how to better manage emotions, how to deal with various personality types, especially the difficult ones, and how to become aware of the limitations of expectations. By incorporating these strategies those in the ECC will be able to reduce stress and strengthen professional relationships. CONTINUED FROM MONDAY
Lessons to be learned/Goal Statement:
Students will learn how to identify not only their personalities but the personalities of their co-workers.
In addition, they will learn the needs/wants, motivating/demotivating behaviors for each personality type.
They will also learn the importance of being a leader regardless of their role in the 9-1-1 center.
Finally, they will learn how to change the behavior they are demonstrating that is causing them difficulties with certain people and in turn, they will be able to build better relationships
1:00 pm - 2:00 pm
Jim Barnes, TECB Fiscal Director
Discussion about Financial issues with the ECD's
2:15 pm - 3:15 pm
BEYOND LOCATION: DATA-DRIVEN EMERGENCY RESPONSE
Tracy Eldridge, Public Safety Community Engagement Manager, RapidSOS
Over the past 2 years, thousands of ECCs nationwide have begun taking advantage of more accurate caller location and additional data during 9-1-1 calls. By receiving real-time information from connected devices and medical databases, public safety agencies have the opportunity to provide data-driven, personalized emergency response. This session will share how public safety leaders across the country are approaching life-saving data sources beyond the caller location. This session looks at how ECC managers, supervisors, and telecommunicators can utilize data from sources such as Apple, Google, Uber, and MedicAlert to enhance emergency response. 9-1-1 professionals will leave with a clearer understanding of how to receive, train, and utilize this life-saving data.
Lessons to be learned / Goal Statement:
Students will learn what device-based hybrid location is and how it is being activated on enabled devices and how the location is delivered to PSAP nationwide.
Smartphones, apps, and connected devices are delivering location and additional data. What data is being delivered and what it will look like to the TC. They will also learn of various use cases and hear success stories.
3:30 pm - 4:30 pm
GOLD LINE SUCCESS
Joe McCarville, 911 Gold Line Training
Participants will learn what Gold Line Success is as well as 5 ways to move towards being successful. Participants will also look at employee performance comparing the required tasks to being an ideal employee. Attendees will examine themselves to see if they are an Ideal Employee.