AGENDA & SCHEDULE
REGISTRATION 7:30 am - 4:00 pm
Conference Center Lobby
EXHIBIT HALL 9:00 am - 4:00 pm
Exclusive Hours 12:00 pm - 4:00 pm
Ice Cream Social in Exhibit Hall 2:30 pm - 3:30 pm
sponsored by TN-APCO
Industry Partner Demo's & Meetings
We do have private conference rooms available for our IP's to use for demo's or private client meetings. Space is limited though and scheduling will be on a first come-first served basis see Maureen Culberson for scheduling
911 FRONTLINE PROFESSIONAL
8:30 a - 9:30 a GET THE PICTURE
The evolution of mobile phones and tablets allow easy access to video sharing and conferencing has become commonplace and even expected.
This course presents options, advantages, and possible concerns about video streaming in the 911 Public Safety Answering Point (PSAP). How will the PSAP evolve and adapt to the adoption of live video streaming, and what needs to be addressed for the potential to be realized?
9:45 a - 10:45 a HANDLING GAS LEAKS/SMOKE & ODORS CALLS
The purpose of this session is to familiarize dispatchers with calls reporting gas leaks and potentially dangerous
odors by offering questions to ask, additional information to gather to establish the danger of explosion at the scene, and how to advise the caller accordingly when they report a gas leak or odor. Help better prepare in case you receive this call.
11:00 a - 12:00 p TCPR
This session will focus on the idea that every telecommunicator should be prepared to handle Telephone-CPR even if they transfer those calls. What if you can’t transfer the call
LEADERSHIP & MANAGEMENT
Safety Force Company
8:30 a - 9:30 a EFFECTIVE LEADERSHIP I
Principles of supervision that leaders must know.
A supervisor must be able to do 2 things.
A leader must be able to do 2 things.
The six most motivating words to the non or low performing employee. WE ARE GOING TO FIRE YOU!
What is your management/supervision style?
There are six things that will rid your agency of most of your problems.
Good effective leaders have a tendency to identify and get rid of Bad or Poor Employees.
Bad or poor leaders have a tendency to get rid of Good Employees.
NOTE: The “turnover” rate for most police departments, sheriff’s offices, and 911 communications centers is about 8-10%. What is your “turnover” rate? Are you losing good people or bad people?
9:45 a - 10:45 a EFFECTIVE LEADERSHIP II
Promoting the right people to lead the agency.
You have heard the old saying, “An organization will rise or fall based upon Leadership.” Even though this is a true statement, every good/effective leader knows that “It is not a one man show.”
The good effective organization is based on good first line supervisors and mid-level management personnel.
If the key to a good operation is the first and second level of supervision (and it is the key) how do we go about promoting the best people?
The promotional process (No matter what process that you use to make your selection.) you must do 2 things:
What other agencies are doing in their promotional process.
Once you make the promotion.
In all promotions, you must look and plan for future growth.
11:00 a - 12:00 p EFFECTIVE LEADERSHIP III
The focus of this class is for people in mid-level or upper-level management positions.
Motivation/Delegation/Team Building are put together because they all three work together.
Motivation – All leaders know the importance of having motivated employees. But how do you do it?
Delegation versus the Micro-Manager
The famous General Norman Schwarzkopf made a profound statement about delegation.
8:30 - 9:30 TENNESSEE PUBLIC SAFETY NETWORK'S CISD TEAM & WHAT THE NETWORK CAN DO FOR YOUR AGENCY
The Tennessee Public Safety Network is comprised of law enforcement officers, Correctional Officers, Telecommunicators and trained mental health professionals who provide support and intervention services to public safety personnel and their families to lessen the impact of major events. As a reactive service, the team will provide support to public safety personnel at the scene or after the encounter with the critical incident. The debriefing process will continue in ongoing support with additional personnel who have experienced similar situations being brought to the team, as necessary.
9:45 a - 10:45 a APCO'S "PROJECT 33" AGENCY TRAINING CERTIFICATION
Jared W. Pelham ENP, RPL; Shift Supervisor
Hamilton County 9-1-1 Emergency Communications District
Adequate training for Public Safety Telecommunicators is exceedingly important as they provide essential services to the public in an ever-expanding and rapidly changing public safety environment. Building and implementing a successful agency training program requires many resources and a good deal of dedication. This session will review how APCO’s Project 33 “Agency Training Program Certification” is a formal mechanism for public safety agencies to certify their training programs as meeting APCO American National Standards (ANS).
11:00 a - 12:00 p - THP DISPATCH & TACN STATEWIDE RADIO SYSTEM OVERVIEW
Brian Jones, Training Coordinator;
THP Dispatch & TACN
This session is co-presented to provide agencies an overview of THP dispatch operations as well as the TACN statewide radio network; how calls are received, best practices for requesting assistance, and partnerships with outside agencies.
ROUNDTABLES & FORUMS
8:30 a - 9:30 a ECD BOARD MEMBERS 101
9:45 a - 10:45 a TECB ROUNDTABLE
11:00 a - 12:00 p TECB/NG911 ROUNDTABLE
4:00 p - 5:00 p TENA MEMBERSHIP ROUNDTABLE
8:30 a - 9:30 a CONSIDERATIONS FOR GIS IN THREE DIMENSIONS
James Wood, Public Safety Sector Manager,
True North Geographic Technologies
Here in Tennessee, some districts are already seeing some Z-values in their ALI feeds. Future implementations will need to be able to locate callers, not only from a two dimensional address, but from a three dimensional height above ground. Placeholders are present for floor and room in the ALI in prep for this, and indoor mapping considerations are becoming more prevalent. Incoming Z-axis data will be worthless on a 2D map, so looking ahead to get your data ready for 3D is something you need to start doing now. This presentation will get you familiar with some terms, show different 3D data types, and some quick-start workflows specific to NG9-1-1 GIS data in Tennessee.
9:45 a - 10:45 a BUILDING A 911 FREE AND OPEN SOURCE SERVER FOR GIS
Randal Hale, North River Geographic Sys.;
Ed Hawkins, Henderson County;
Chad Howard Henry County,
James Wood, True North Geographic
Both Henderson and Henry County Have built a Free and open source server for GIS. Components include QGIS, PostGIS/Postgresql, Geoserver and one commercial component known as Fulcrum. Data such as points lines and polygons are stored in a database and are manipulated by QGIS, a free desktop GIS package. Data was exported out of this system into the states 911 repository. Overall this setup has lowered the cost of maintaining geospatial data and allowed the counties to expand the data they are able to use for maps and day to day 911 operations within the county.
11:00 a - 12:00 p GIS FOR NG9-1-1 IN THE STATE OF TENNESSEE
James Wood, Public Safety Sector Manager,
True North Geographic Technologies
The presentation will provide an overview of the current state of the Spatial Infrastructure (SI) in Tennessee, standards revisions governing the GIS data aggregation, and any future implementations. Some topics ranging from correct attribute population to editing considerations in the local district data (also covered in the GIS training classes) will be presented as well.