AGENDA & SCHEDULE

 

REGISTRATION  7:30 am - 3:00 pm

Conference Center Lobby

EXHIBIT HALL   9:00 am - 1:00 pm

Mirabella F-J

Industry Partner Demo's & Meetings

We do have private conference rooms available for our IP's to use for demo's or private client meetings.   Space is limited though and scheduling will be on a first come-first served basis

see Maureen Culberson for scheduling

2019 TENA BOARD ELECTIONS CLOSE  10:00 am

ELECTION COMMITTEE  Meet to certify election

10:30 am

Wynthrope Board Room

Mirabella A-B

911 FRONTLINE PROFESSIONAL

Scott Freitas

PowerPhone University

These 3 sessions are a repeat of Monday's sessions.  You can attend these programs without missing any of the others.

   8:30 a - 9:30 a   GET THE PICTURE

The evolution of mobile phones and tablets allow easy access to video sharing and conferencing has become commonplace and even expected.

This course presents options, advantages, and possible concerns about video streaming in the 911 Public Safety Answering Point (PSAP). How will the PSAP evolve and adapt to the adoption of live video streaming, and what needs to be addressed for the potential to be realized?

 

  9:45 a - 10:45 a  HANDLING GAS LEAKS/SMOKE & ODORS CALLS

The purpose of this session is to familiarize dispatchers with calls reporting gas leaks and potentially dangerous
odors by offering questions to ask, additional information to gather to establish the danger of explosion at the scene, and how to advise the caller accordingly when they report a gas leak or odor. Help better prepare in case you receive this call.

 

11:00 a - 12:00 p  TCPR

This session will focus on the idea that every telecommunicator should be prepared to handle Telephone-CPR even if they transfer those calls. What if you can’t transfer the call

  1:30 p - 2:30 p   MENTAL RESILIENCE and HARDINESS

Stress is part of the 911 industry and being able to recognize and handle stress is important.  This course is to help students recognize stress-related issues while being able to apply the emotional ability to endure difficult situations and resilience to prevent unhealthy outcomes. Topics include how chronic stress alters the body’s physiological response, symptoms surrounding unresolved issues and the reasons for dispatcher burnout and depression.

  2:45 p - 3:45 p  ASPIRIN ADVISORY

 This course focuses on the use and overall purpose of the Aspirin Advisory procedure for telecommunicators to offer regarding pre-arrival advice to potential heart attack victims. Students will be able to define and identify the purpose of the aspirin advisory, describe the physiology of a heart attack and be able to explain how aspirin reduces clot formation and mediates the heart attack process.

 

  4:00 p - 5:00 p   ACTIVE SHOOTER RESPONSE

With active shooting situations happening frequently, properly training telecommunicators in protecting responders, victims, and potential victims in these incidents are critical. At the end of this course, the students will be able to identify active shooting incidents, identify the dispatcher’s role, and discuss the latest information on the RUN, HIDE, FIGHT sequence, and the Victim Initiated Mitigation System (VIM)

Mirabella C-D

LEADERSHIP & MANAGEMENT

Paul Cash

Safety Force Company

These 3 sessions are a repeat of Monday's sessions.  You can attend these programs without missing any of the others.

8:30 a - 9:30 a   EFFECTIVE LEADERSHIP I

Principles of supervision that leaders must know.

A supervisor must be able to do 2 things.

A leader must be able to do 2 things.

The six most motivating words to the non or low performing employee. WE ARE GOING TO FIRE YOU!

What is your management/supervision style?

There are six things that will rid your agency of most of your problems.

Good effective leaders have a tendency to identify and get rid of Bad or Poor Employees.

Bad or poor leaders have a tendency to get rid of Good Employees.

NOTE: The “turnover” rate for most police departments, sheriff’s offices, and 911 communications centers is about 8-10%. What is your “turnover” rate? Are you losing good people or bad people?

  9:45 a - 10:45 a   EFFECTIVE LEADERSHIP II

Promoting the right people to lead the agency.

You have heard the old saying, “An organization will rise or fall based upon Leadership.” Even though this is a true statement, every good/effective leader knows that “It is not a one man show.”

The good effective organization is based on good first line supervisors and mid-level management personnel.

If the key to a good operation is the first and second level of supervision      (and it is the key) how do we go about promoting the best people?

The promotional process (No matter what process that you use to make your          selection.) you must do 2 things:

What other agencies are doing in their promotional process.

Once you make the promotion.

In all promotions, you must look and plan for future growth.

11:00 a - 12:00 p  EFFECTIVE LEADERSHIP III

The focus of this class is for people in mid-level or upper-level management positions.

Motivation/Delegation/Team Building are put together because they all three work together.

Motivation – All leaders know the importance of having motivated employees. But how do you do it?

Delegation versus the Micro-Manager

The famous General Norman Schwarzkopf made a profound statement about delegation.

   1:30 p - 2:30 p   EFFECTIVE LEADERSHIP IV

10 Principles of Effective Leadership

There are many leadership styles. People are different and so they naturally operate differently. 

A study of great leaders shows that there are several characteristics that they have.

Ten Leadership Principles

What does your employee expect of a new leader?

  2:45 p - 3:45 p   EFFECTIVE LEADERSHIP V

10 Pitfalls of a New Leader

In the previous classes we have talked a lot of great leaders. The good and positive things that they do; however, to get a “fix” on good and effective leadership we must also look at some weak and problem areas in this thing we call “leadership.”

A great exercise is to make a list of the qualities and characteristics of some of your supervisors and leaders.

10 Pitfalls of a new leader.

Five major challenges facing a new leader.

Four ways to gain positive commitment.

Four ways leaders interact with subordinates.

  4:00 p - 5:00 p   EFFECTIVE LEADERSHIP VI

A study of great/poor leaders

In the previous classes here at the conference we have talked about Effective Leadership in five different areas.

In this section, we want to look at people in leadership positions that were good/effective leaders, and also some that had an opportunity, but failed.

In Effective Leadership IV, we discussed the 7 characteristics of great leaders.

NOTE: How are you doing in your leadership position with these 7 things?

A study of a leader.

WEAK LEADERS:

This shows that skills, talent, and ability will not substitute for integrity and character.

If you want to be a great leader (and we all do) follow the examples of great leaders. 

Cambridge A-B

PROFESSIONAL DEVELOPMENT

 

Brandon Smith,  Putnam Co EMA

EMA Staff Tennessee

  8:30 a - 5:00 p  FEMA's BASIC PIO TRAINING

click here for full class description and information

Oakleigh A-B

ROUNDTABLES & FORUMS

  8:30 a - 9:30 a   ECD MONEY MATTERS

James Barnes. ECB Fiscal Director

  9:45 a - 10:45 a  WHY SHOULD I CONSIDER ENP CERTIFICATION?

Bob Sabin, ENP;  Regional Acct. Manage, Ryan Public Safety Solutions

This course will give attendees information on the value of gaining an ENP certificate. We will discuss why it is a good idea, how it can help one's career, and what time and financial commitment gaining certification requires. Additionally, we will look at an overview of the Study Guide, and knowledge requirements with a few sample questions. Last, we will discuss how TENA is supporting your efforts with the study group and scholarship money.

11:00 a - 12:00 p   DON’T BE A DINOSAUR; LMR TO LTE TRANSITIONS

Terry Burnworth, President,  Pyramid Consulting

With public safety broadband systems being developed, vendors are vying for position for public safety LTE. This session will explore the next steps for possible transitional issues of LMR-to-LTE, including hybrid solutions. Voice will always be a priority for first responders, but what does LTE bring to enhance the current LMR systems? This session will provide attendees examples of transitional deployments for first responders and control centers. The unique aspect of this session is that it is not vendor specific and will provide information of LMR-to-LTE vendor devices and deployments as case studies for end users to evaluate.

   1:30 p - 3:45 p   SUSTAINABLE DISPATCH; PSAP FACILITY DESIGN & ENGINEERING

Terry Burnworth, President,  Pyramid Consulting

This session is about the design and engineering required for a sustainable PSAP. Most published materials concerned with sustainable PSAP’s are focused around the technology, routing, call-taking, and deployment of resources. This session will cover the “bricks-and-mortar” issues for a sustainable facility; location, survivability, hardened concepts, electrical, HVAC, lighting, layouts, workflows, sustainability, adaptability, cost issues, procurements, and project scheduling. There will be a checklist for review of existing facilities as well as criteria for new facility development. The session will review real-world PSAP designs including remodeling existing facilities and “ground-up” new structures. This is a 2-hour session due to the complexity of the materials involved.

  4:00 p - 5:00 p  TAIL WAGGING THE DOG: THE HIDDEN APPROACH TO PUBLIC SAFETY COMMUNICATION PROCUREMENT

Terry Burnworth, President,  Pyramid Consulting

In the past, an agency typically chooses a vendor to provide a product or service related to public safety communications. With the advent of more open architectures, public safety broadband systems, IP based PSAP’s, the market has opened up to multiple vendors with similar and differing equipment and services. This has allowed for more competition and better pricing for public safety agencies, but it is important to know the differences between them. This session will provide three approaches to public safety equipment procurement and the pros and cons of each approach. Real-world examples are provided of the various approaches.​

Broadlands A-B

TN-APCO

   8:30 a - 9:30 a   FUTURE OF NG911 & CAD IN THE CLOUD

Reinhard Ekl;  COO; RapidDeploy

Where we’re going, we don’t need servers! Learn about how cloud technology is changing computer-aided dispatch, 911 analytics and mapping. We will highlight the impact on your PSAP in terms of cost of ownership, deployment and update timeline, features & interfaces, connectivity & cybersecurity. Welcome to the future!

   9:45 a - 10:45 a   RESILIENCY and SECURITY FOR RADIO SYSTEMS and IT NETWORKS

Cheryl Giggetts, Principal Consultant;  CTA Consultants, LLC

With the recent increase in cyberattacks, the need for resilient IT security has become a major factor in all public safety technology departments. Can you recover from a cyberattack or other unexpected security breach? All security threats must be considered when planning IT systems to ensure continuity of service and reliable communications for public safety radio systems. This presentation will provide key information on designing, planning, and implementing security and resiliency throughout your technology infrastructure.

11:00 a - 12:00 p   ESSENTIALS IN COMMUNICATIONS

Maureen Dieckmann, CEO, Moetivations

This course leaves 9-1-1 Telecommunicators, Dispatchers and Supervisors with soft skills and resources to improve and manage ongoing Situational Stress and reduce the long-term impacts of crisis-related tension while developing a rewarding, thriving career in Public Safety.  *Health & Wellness  *Leadership Best Practices at any level that serve to reduce bickering & negativity  *Coaching vs discipline; Peer support tips & techniques *Improving breathing, emotional strength, and coping skills  *Elevating shift morale using character-based communications PART 2: When stress and wellness are managed, professionalism improves. This course provides the skills and training for telecommunicators and dispatchers to use in planning a rewarding career path in any tenure, a new hire to senior veterans.  *Understanding, learning and appreciating multigenerational behaviors and communications.  *Preparing each other for achieving desired promotions, certifications and education *Planning long term Career Path goals, branding & reputation management

 

12:00 p - 1:30 p   TN-APCO Quarterly Meeting

 

  1:30 p - 2:30 p  SERVANT LEADERSHIP

Renee Whitcomb;  Founder / CEO, Premier Training Solutions, LLC

Leadership doesn't begin "at the top". It doesn't begin with a promotion or a title either. True leadership begins by serving and empowering others. Learn the characteristics of "servant leadership" and how it affects communications centers.

This presentation gives an overview of the origin of the term "servant leadership" and what it truly means. In today's communications center, many Telecommunicators will say they lack true leadership. We speak, in-depth, about how low morale and tense environments are in direct relation to "bosses" and not leaders. The lack of wanting to serve others, favoritism, and intimidation methods only destroys staff. The presentation is based on the fact that if you cannot serve, then you cannot lead.

 

   2:45 p - 3:45 p   EVERYONE COMMUNICATES 911 NEEDS TO CONNECT

Joe McCarville;  Owner/Instructor, 911 Gold Line Training

Communication is the main component to a dispatcher’s job.  Typically, dispatchers are trained on how to handle calls and possibly in customer service, but rarely is communication taught to dispatchers.  This brief introduction to communication will assist dispatchers in ensuring they have a detailed understanding of communication.  Participants will learn all about communication during this presentation.  Participants will learn the components of communication, the formula of communication and 3 effective principles to communicating effectively.  Participants will also leave with an understanding of why communicating and having easy to understand policies and procedures is so important.  This humorous yet professional approach to explaining communication will ensure attendees leave with an understanding that every phone call and every radio transmission matters.

   4:00 p - 5:00 p   VIDEO IN THE PSAP

Bernard “Buster” Brown; ENP, CMCP;  Carbyne,

Carbyne has been providing smartphone-sourced video to PSAPs around the world for over 20 months as part of their leading-edge NG911 call handling solutions. Working closely with early adopters of NG911 technology, they have gained a number of insights that will be relevant for anyone currently thinking about how NG911 will change their PSAP, and how they should prepare for those changes. To learn more about best practices for and addressing the concerns about the video in 911 join Bernard "Buster" Brown, Carbyne's Public Safety Expert, as he discusses Carbyne's experiences with video to 911 and 311 for "Video in the PSAP - Lessons and Learnings from Early Adopters."

Oakleigh C

TECHNOLOGY

  8:30 a - 9:30 a   CYBERSECURITY CHALLENGES AND OPPORTUNITIES FOR NG911

Robert Leonard,  Hamilton Telecommunications

Today, there are more threats than ever to networks affecting PSAPs and emergency service providers, the concern of network threat goes beyond a financial concern, but becomes a concern for public safety. Hear from an industry expert on what you need to be aware of and steps you can take towards Cyber Security.

  9:45 a - 10:45 a   BEYOND LOCATION; TRENDS IN ADDITIONAL EMERGENCY DATA

Karin Marquez,  RapidSOS

Over the past year, thousands of ECCs nationwide have begun taking advantage of more accurate caller location and additional data during 9-1-1 calls. By receiving real-time information from connected devices and medical databases, public safety agencies have the opportunity to provide data-driven, personalized emergency response. This session will share how public safety leaders across the country are approaching life-saving data sources beyond caller location. This session looks at how ECC managers, supervisors and telecommunicators can utilize data from sources such as Apple, Google, Uber, and MedicAlert to enhance emergency response. 9-1-1 professionals will leave with a clearer understanding of how to receive, train and utilize this life-saving data.

11:00 a - 12:00 p   9-1-1’s CRITICAL ROLE IN SCHOOL SAFETY

Brian O’Donnell;  Director of Channel Sales, Rave Mobile Safety

School safety goes beyond schools. 9-1-1 also has a crucial responsibility to ensure there is a quick and effective response to any type of school emergency, whether it’s a fire, a medical incident or an active shooter. To coordinate emergency planning, 9-1-1 needs to collaborate with local school officials and first responders. In this presentation, attendees will learn best practices for establishing open lines of communication with local area schools. They will also gain a thorough understanding of the information, capabilities and tools needed for implementing a swift response to any type of school emergency.

  1:30 p - 2:30 p    PSAP PERFORMANCE METRICS.  HOW DOES YOUR PSAP MEASURE UP?

Dirk Boomstra; Public Safety Manager NICE Public Safety

We’ve all heard the saying “You can’t manage what you can’t measure.” This especially rings true in 911, where seconds can mean the difference between life and death. All 911 centers have performance targets – but how do you know if you’re measuring the right things? And is there an easier way to track metrics than spending countless hours manually compiling spreadsheets and data? In this session, we’ll share best practices on the ‘what, why and how’ of creating and measuring PSAP KPIs and reveal results from the recent PSAP Performance Metrics benchmarking survey.

  2:45 p - 3:45 p   HOW HACKERS INFILTRATE OUR PUBLIC SAFETY INFRASTRUCTURE

Timothy Lorello;  President & CEO, SecuLore Solutions

Cyber-attacks have become big news, and our public safety infrastructure is feeling the effects. In moving from E9-1-1 to NG9-1-1, cybersecurity is a top concern. Criminals, hacktivists, and terrorists are already targeting local governments and public safety. In the last 24 months, SecuLore Solutions has recorded over 300 publicly reported cyber-attacks against local governments and public safety. In this session, learn cybersecurity techniques from a public safety technology expert. Dive into how hackers have infiltrated E9-1-1 systems, and how we can prepare now to make NG9-1-1 more secure.

  4:00 p - 5:00 p   UNDERSTANDING THE STATE OF OF TENNESSEE'S RETIREMENT PROGRAM - TCRS & REFERRED COMPENSATION

James Armistead - Regional Outreach Representative, Tennessee Treasury Dept/RetireReadyTN

The presenter will give an overview of the Tennessee Consolidated Retirement System (TCRS) and the state's deferred compensation programs. The presentation will include retirement readiness education and provide an opportunity for questions and answers from participating and prospective employers.

© 2019 by Tennessee Emergency Number Association  All Rights Reserved